Refund policy

We offer a 14-day return period from the date your order is delivered.

To be eligible for a change-of-mind return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase. To request a return, contact us at belsapwell@outlook.com.au before sending the item. We will provide return instructions after your request is approved. Returns sent without prior approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are not refundable. If an item is faulty, damaged, or incorrect, contact us promptly with photos and your order number so we can assess the issue and arrange an appropriate remedy.

Exchanges

The quickest way to exchange a colour is to request a return and place a new order once the return is approved.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to process the refund.

Australian Consumer Law

Nothing in this policy excludes or limits rights and remedies available under the Australian Consumer Law, including consumer guarantees for faulty products.